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Sprint Has Resolved 9-1-1 Issues

Posted at 12:20 p.m.

Sprint has resolved its issues with customers in Fairfax County being able to reach 9-1-1.

Cell Service to 9-1-1 Back to Normal

Posted at 8:40 a.m.

Sprint cellular service in the region has now returned to a normal status after overnight repairs.

If you continue to receive a busy signal when you call 9-1-1, you should attempt to text to 9-1-1, use a landline phone or use a cellphone covered by another provider.

Service Related Issues with Text to 9-1-1 Have Been Resolved

Posted at 11:10 a.m.

The service related issues with text to 9-1-1 experienced by the national provider on Friday, Aug. 5, have been resolved and texting services are available at Fairfax County’s 9-1-1 Center.

Learn more about text to 9-1-1 in Fairfax County.

Text to 9-1-1 in Fairfax County

Fairfax County Experiencing Service Related Issues with Text to 9-1-1

Posted at 12:30 p.m.

A national provider who delivers texts to 9-1-1 to Fairfax County is experiencing service related issues. If you text 9-1-1 and it does not go through, please call 9-1-1.

Hearing or visually impaired persons should consider using Virginia Relay Service.

Fairfax County will provide an update when the problem is resolved. Follow us on Twitter for updates.

Diminished Level of Telephone Service in Reston Area

UPDATE (11:30 p.m.):
Verizon has notified Fairfax County that as of 11:12 p.m. Thursday, June 9, the telephone issues in the Reston area have been resolved and services restored.

Posted at 1:35 p.m.

Fairfax County’s Department of Public Safety Communications (9-1-1 Center) reports that because of a Verizon damaged fiber line there is a diminished level of telephone service in the Reston area that may limit access to 9-1-1.  Verizon is working to correct the problem.

We will provide additional information as it becomes available.