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Verizon Wireless 9-1-1 Service Restored

Posted at 10:55 a.m.

Fairfax County’s 9-1-1 Center is reporting that Verizon Wireless has resolved the outage that affected calls to 9-1-1 this morning.

Fairfax County residents can now call 9-1-1 from a Verizon wireless phone; all issues have been resolved.

Should you have an emergency, call or text 9-1-1. For non-emergency needs, call the non-emergency line, 703-691-2131.


Fairfax County 9-1-1 Can Now Receive Verizon Wireless Calls

Posted at 10 a.m.

Fairfax County residents can now call 9-1-1 from a Verizon phone. While the Verizon Wireless issue remains, the county’s 9-1-1 Center has established a temporary work-around solution to allow residents to call 9-1-1 directly. However, should you experience any issues getting through, continue to text 9-1-1 or use another service provider.

Verizon Wireless Outage Affecting 9-1-1

Posted at 5:40 a.m.

Verizon Wireless is experiencing an outage affecting 9-1-1 and ten digit dialing. Fairfax County residents can text 9-1-1 from a Verizon phone as an alternate.

We will provide updates on the situation here on the blog as well as on the county’s social media channels.

In Case of Emergency — Call 9-1-1

Posted at 11:45 a.m.

Sooner or later it will probably happen to you. An emergency strikes and you need an ambulance, fire equipment or police — now.

Don’t waste precious seconds trying to call your local fire or police station. Just dial 9-1-1, by voice or TTY (or text 9-1-1). The 9-1-1 dispatchers have the training to gather the proper information and dispatch all necessary resources for the situation. And although you may be tempted to call friends and family, if you are experiencing an emergency, it’s important to call 9-1-1 first.

This is an especially timely reminder since today is the 50th anniversary of the first 9-1-1 call in the United States. On Feb. 16, 1968, Alabama State Senator Rankin Fite completed the first 9-1-1 call in Haleyville, Ala.

In Fairfax County, 9-1-1 was adopted in 1981. And in 2005, the Department of Public Safety Communications (DPSC) was established after previously being a component of the Fairfax County Police Department.

DPSC, also known as the county’s 9-1-1 Center, is a nationally recognized public safety communications center, the largest in the Commonwealth of Virginia and one of the 10 largest in the United States.

DPSC receives approximately 1 million calls per year requesting public safety service and dispatches units of the Fairfax County Police Department, Fire and Rescue Department and Sheriff’s Office. In addition to Fairfax County, DPSC is the designated 9-1-1 public safety answering point for the towns of Herndon and Vienna and the City of Fairfax located in the county.

Fairfax County 9-1-1 is an accredited 9-1-1 center for emergency medical dispatch with the Virginia Office of Emergency Medical Services. The county’s 9-1-1 Center also is a National Center for Missing and Exploited Children 9-1-1 Call Center Partner.

The county’s 9-1-1 Center and its employees — the First of the First Responders.

text to 9-1-1

It’s National Public Safety Telecommunicator’s Week

Posted at 11:50 a.m.

National Public Safety Telecommunicator’s Week, created in 1981, is celebrated every year during the second full week of April. This year it’s April 9-15.

In this video, Bill Kang, director of the county’s Department of Public Safety Communications — the 9-1-1 Center — explains what this week is about and what telecommunicators at the 9-1-1 Center do.

The Fairfax County 9-1-1 Center is holding several events this week, including the 12th annual DPSC Awards Ceremony on Tuesday, April 11, at 6:30 p.m. at the McConnell Public Safety and Transportation Operations Center (MPSTOC), 4890 Alliance Drive, Fairfax.

Years of service awards and staff promotions will be presented, along with other honors such as the Excellence in Call Taking award, Rookie of the Year award, Meritorious Action, Fairfax County 9-1-1Director’s Commendations and more.

Hopefully you’ll never need to call or text 9-1-1, but if you should, they are there to assist you 24 hours-a-day, seven days a week, 365 days a year.