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Cell Service to 9-1-1 Back to Normal

Posted at 8:40 a.m.

Sprint cellular service in the region has now returned to a normal status after overnight repairs.

If you continue to receive a busy signal when you call 9-1-1, you should attempt to text to 9-1-1, use a landline phone or use a cellphone covered by another provider.

Service Related Issues with Text to 9-1-1 Have Been Resolved

Posted at 11:10 a.m.

The service related issues with text to 9-1-1 experienced by the national provider on Friday, Aug. 5, have been resolved and texting services are available at Fairfax County’s 9-1-1 Center.

Learn more about text to 9-1-1 in Fairfax County.

Text to 9-1-1 in Fairfax County

Fairfax County Experiencing Service Related Issues with Text to 9-1-1

Posted at 12:30 p.m.

A national provider who delivers texts to 9-1-1 to Fairfax County is experiencing service related issues. If you text 9-1-1 and it does not go through, please call 9-1-1.

Hearing or visually impaired persons should consider using Virginia Relay Service.

Fairfax County will provide an update when the problem is resolved. Follow us on Twitter for updates.

Diminished Level of Telephone Service in Reston Area

UPDATE (11:30 p.m.):
Verizon has notified Fairfax County that as of 11:12 p.m. Thursday, June 9, the telephone issues in the Reston area have been resolved and services restored.

Posted at 1:35 p.m.

Fairfax County’s Department of Public Safety Communications (9-1-1 Center) reports that because of a Verizon damaged fiber line there is a diminished level of telephone service in the Reston area that may limit access to 9-1-1.  Verizon is working to correct the problem.

We will provide additional information as it becomes available.

This is National Public Safety Telecommunicators Week

Posted at 3:30 p.m.

The second full week of April — April 10-16 this year — is National Public Safety Telecommunicators Week. It is a time to recognize and honor the thousands of men and women across the country who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance.

We want to take a moment to recognize the hard-working staff of our 9-1-1 Center, Fairfax County’s Department of Public Safety Communications, which was named Fairfax County 9-1-1one of the top 10 9-1-1 Centers of 2015 by the editorial staff at 911DispatcherEDU.org, for going “above and beyond to provide outstanding service.”

That service is provided by the dedicated employees that work at our 9-1-1 Center, who take emergency calls calmly and professionally 24-hours-a-day, seven days a week.

These employees are truly the first of the first responders and proudly serve the residents of Fairfax County. They receive approximately 1 million calls per year requesting public safety service and they dispatch units of the Fairfax County Police Department, Fire and Rescue Department and Sheriff’s Office. In addition to Fairfax County, the 9-1-1 Center also is the designated 9-1-1 public safety answering point (PSAP) for the towns of Herndon and Vienna and the City of Fairfax.

9-1-1 operators standing male and seated female

Fairfax County 9-1-1 is an accredited 9-1-1 center for emergency medical dispatch with the Virginia Office of Emergency Medical Services.

9-1-1 operator9-1-1 operator female

The Fairfax County 9-1-1 Center is the largest public safety answering point (PSAP) in Virginia, one of the 10 largest in the United States and is nationally recognized as a “best in class” agency for its public safety telecommunications services, training, technology and policies and procedures.

Fairfax County 9-1-1 … always there … always ready … 24/7/365.

Learn more about 9-1-1 here in Fairfax County online at www.fairfaxcounty.gov/911/.

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