Posted at 12:20 p.m.
Sprint has resolved its issues with customers in Fairfax County being able to reach 9-1-1.
Posted at 8:40 a.m.
Sprint cellular service in the region has now returned to a normal status after overnight repairs.
If you continue to receive a busy signal when you call 9-1-1, you should attempt to text to 9-1-1, use a landline phone or use a cellphone covered by another provider.
Posted at 12:30 p.m.
A national provider who delivers texts to 9-1-1 to Fairfax County is experiencing service related issues. If you text 9-1-1 and it does not go through, please call 9-1-1.
Hearing or visually impaired persons should consider using Virginia Relay Service.
Fairfax County will provide an update when the problem is resolved. Follow us on Twitter for updates.
UPDATE (11:30 p.m.):
Verizon has notified Fairfax County that as of 11:12 p.m. Thursday, June 9, the telephone issues in the Reston area have been resolved and services restored.
Posted at 1:35 p.m.
Fairfax County’s Department of Public Safety Communications (9-1-1 Center) reports that because of a Verizon damaged fiber line there is a diminished level of telephone service in the Reston area that may limit access to 9-1-1. Verizon is working to correct the problem.
We will provide additional information as it becomes available.