This is National Public Safety Telecommunicators Week

Posted at 3:30 p.m.

The second full week of April — April 10-16 this year — is National Public Safety Telecommunicators Week. It is a time to recognize and honor the thousands of men and women across the country who respond to emergency calls, dispatch emergency professionals and equipment, and render life-saving assistance.

We want to take a moment to recognize the hard-working staff of our 9-1-1 Center, Fairfax County’s Department of Public Safety Communications, which was named Fairfax County 9-1-1one of the top 10 9-1-1 Centers of 2015 by the editorial staff at, for going “above and beyond to provide outstanding service.”

That service is provided by the dedicated employees that work at our 9-1-1 Center, who take emergency calls calmly and professionally 24-hours-a-day, seven days a week.

These employees are truly the first of the first responders and proudly serve the residents of Fairfax County. They receive approximately 1 million calls per year requesting public safety service and they dispatch units of the Fairfax County Police Department, Fire and Rescue Department and Sheriff’s Office. In addition to Fairfax County, the 9-1-1 Center also is the designated 9-1-1 public safety answering point (PSAP) for the towns of Herndon and Vienna and the City of Fairfax.

9-1-1 operators standing male and seated female

Fairfax County 9-1-1 is an accredited 9-1-1 center for emergency medical dispatch with the Virginia Office of Emergency Medical Services.

9-1-1 operator9-1-1 operator female

The Fairfax County 9-1-1 Center is the largest public safety answering point (PSAP) in Virginia, one of the 10 largest in the United States and is nationally recognized as a “best in class” agency for its public safety telecommunications services, training, technology and policies and procedures.

Fairfax County 9-1-1 … always there … always ready … 24/7/365.

Learn more about 9-1-1 here in Fairfax County online at

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About Fairfax County Emergency Information

Official emergency information about preparedness, response and recovery from Fairfax County Government.

8 responses to “This is National Public Safety Telecommunicators Week”

  1. Anonymous says :

    Thank you for your service and dedication to the citizens of Fairfax County!

  2. Diane larrick says :

    can a 9-1-1 call be made from both a landline & a smartphone?

    • Fairfax County Emergency Information says :

      A call to 9-1-1 can be made from any telephone whether it is a traditional telephone or a smartphone that has cellular service. Some people might have a smartphone with only a data plan (e.g., a deaf or hard of hearing person). In that case a data plan only phone would only be able to reach 9-1-1 by sending a text-to-911.

  3. Karen says :

    Way to go FAIRFAX DPSC!!! You all do awesome work and I am most grateful you are there in my time of need. Keep up the good work.

  4. Anonymous says :

    Thank you for taking care of all of us!

  5. Annemarie says :

    Almost 10 years ago a 911 operator talked my husband through CPR that saved my life. After several months of recovery I called the police dept to see if there was a way for me to thank that operator. Unfortunately they said no. I have always wanted to say thank you. You all deserve all the awards! I wouldn’t be here without you!

  6. Anonymous says :

    You are the best. Thank you.

  7. Anonymous says :

    Many thanks to all PSAP folks for the calm, efficient, effective responses. We feel very safe in Fairfax County knowing you all are so great at what you do!