Reporting Power Outages and Downed Trees
Posted at 4:20 p.m.
If a Tree Hits Your Home
- Get everyone safely out of your house. Use your cellphone or go to a neighbor and call 9-1-1.
- Go to a nearby shelter (another home or open public facility) to stay dry and out of the elements.
- Stay away from the home until public safety employees can access the home for structural stability and ensure utilities are controlled.
- Only after all of these safety measures have taken place should you call your insurance company.
For downed trees:
- Adjacent to Public Roads: Contact Virginia Department of Transportation at 1-800-FOR-ROAD, TTY 711.
- On County Parkland: Contact Fairfax County Park Authority at 703-324-8594, TTY 703-324-3988.
- Posing Hazard to Public Areas: Contact Fairfax County Urban Forestry at 703-324-1770, TTY 703-324-1877.
- On Private Property: Removal is the property owner’s responsibility.
If your power goes out report your outage; never assume a neighbor has reported it.
- Dominion Virginia Power: 1-866-DOM-HELP (1-866-366-4357), TTY 711; view outage map.
- Northern Virginia Electric Cooperative (NOVEC): 1-888-335-0500 or 703-335-0500, TTY 711; view outage reports.
In addition, follow these safety tips:
- Use a flashlight for emergency lighting. Never use candles.
- Unplug electrical equipment until a steady power supply returns.
- Practice proper generator and surface heater safety.
- Leave one light turned on so you know when power is restored.
- Eliminate unnecessary travel, especially by car. Traffic signals will stop working during an outage, creating traffic congestion. If you come upon a non-working traffic signal, treat each traffic light as a four-way stop, with the driver on the right having the right-of-way. Proceed with caution only when traffic permits and enter intersections only when it is safe to do so, using your turn signals to let other motorists know your intentions.
- If traffic lights are on flash, treat a flashing red as a stop (treat it like a stop sign). For flashing yellow, proceed with caution.