National Public Safety Telecommunications Week (April 14-20)

Posted at 4:10 p.m.

The MPSTOC Operations floor is home for the Fairfax County 9-1-1 Center.

The MPSTOC Operations floor is home for the Fairfax County 9-1-1 Center.

Some of the first calls for help in incidents like yesterday’s explosions at the Boston Marathon or six years ago today during Virginia Tech were handled by 9-1-1 operators from those jurisdictions. The public safety telecommunications staff from our Department of Public Safety Communications (9-1-1 Center) are the first of the first responders, there 24/7, 365 days a year to help you during emergencies.

This week, April 14-20, is National Public Safety Telecommunications Week, as well as being officially proclaimed as such in Virginia by Governor Bob McDonnell and designated Public Safety Telecommunications Week in Fairfax County by the Board of Supervisors.

It is designated as a time for residents to be able to thank the men and women of public safety communications who respond to emergency calls and dispatch emergency professionals and equipment during times of crisis.

In the video below, Steve Souder, director of the county’s 9-1-1 Center explains the week and the importance of the county’s 9-1-1 Center and its staff.


Remember, 9-1-1 is only for emergencies. If you need emergency services, here are some simple tips to remember when dialing 9-1-1.

For routine questions or non-emergency situations in Fairfax County, dial 703-691-2131. To report road hazards or ask road-related question, 24/7, call 1-800-FOR-ROAD (800-367-7623).

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3 responses to “National Public Safety Telecommunications Week (April 14-20)”

  1. Anonymous says :

    Glad to know they are there and working for us. Thanks

    • Anonymous says :

      Did you fix your generators this time since they failed after the Derecho?

      • Fairfax County Emergency Information says :

        Thank you for your inquiry. The emergency power back-up generator at the County’s 9-1-1 Center functioned exactly and immediately as it was supposed to after the facility lost commercial electric power when the Derecho storm struck at approximately 10:45 p.m. Friday, June 29, 2012. The back-up generators that did not function as they were supposed to were those located in the Verizon Central Office facilities in Arlington County and Fairfax County. Because Verizon’s generators did not work as they were supposed to was the underlying cause of the 9-1-1 outage. Verizon made a statement confirming the failure of their generators several days after the storm. Additionally, a Federal Communications Commission (FCC) investigation, Virgina State Corporation Commission (SCC) investigation, Virginia Secure Commonwealth 9-1-1 Panel investigation and an investigation by the Washington Metropolitan Council of Governments (WASHCOG) all came to the same independent conclusion. If interested we can provide you links to the investigation reports.

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